SHOPPING INFORMATION
Most certainly, you can place a phone order by calling our NSW based office on (02) 6681 3000.
Got your eye on a product that’s not in our online catalogue? Feel free to call our NSW based office on (02) 6681 3000 and talk to a team member.
We pride ourselves on offering value for money and so each order placed online is charged $20 for domestic shipping. Orders over $100 receive FREE Shipping.
Ballina Motorcycles use reliable Australia couriers to deliver your order fast and efficiently. After submitting your order, our team will process the order and mark as complete once its sent out.
Your order will be updated with a tracking ID code. You can login to your Account section and view your order details to find your courier tracking code.
Shipping times can vary depending on product availability and courier logistics. Australian Domestic shipping generally takes 3-7 business days and international orders can take 5-21 business days depending on location.
PAYMENT INFORMATION
Our website is encrypted for your protection. We also utilise secure payment gateways to ensure your payment details are kept safe from intruders.
Ballina Motorcycles accepts Visa and Mastercard credit cards. Customers can also make payment through PayPal.
Customers requiring further information regarding the payment process are advised to contact the store on (02) 6681 3000 during business hours.
We are very excited to announce Afterpay is now available.
Returns are accepted on items that are faulty or do not match the order description.
Items must be returned to the store within 21 days for a refund to be processed.
Payments made via PayPal will be refunded via PayPal.
If you need to cancel your order, please contact us within 24 hours of placing your order. Please call our NSW office on (02) 6681 3000.
Each customer will receive a digital invoice and order confirmation via email.